Eligibility for Returns:
– Items eligible for return must be unused, unworn, unwashed, and in the same condition as received.
– Returns are accepted within 30 days from the date of delivery.
Non-Returnable Items:
– Altered or customized products.
– Items without original tags or packaging.
– Items damaged due to misuse or improper care.
Return Process:
– Contact our customer service team within 7 days of receiving the item to initiate the return process.
– Provide order details, reason for return, and photographic evidence if the item is damaged or defective.
– Our team will review your request and provide further instructions for return shipment.
Return Shipping:
– Customers are responsible for return shipping costs unless the item received is damaged or defective.
– Use a trackable shipping service and retain proof of postage for return shipments.
Refund Process:
– Upon receiving the returned item, our quality control team will inspect it.
– Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
– Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy:
– Exchanges are subject to product availability.
– If an exchange is not possible, a refund will be processed as per the refund process.
Cancellation Policy:
– Orders can be canceled within 24 hours of purchase.
– Contact our customer service team to request cancellation.
Exceptions:
– In case of manufacturing defects or errors on our part, we will cover return shipping costs and offer a full refund or replacement.
Contact Information:
– For any inquiries or assistance regarding returns, contact our customer service team via email or phone.
Policy Updates:
– This return policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for updates.
By making this return policy transparent and accessible, we aim to ensure a hassle-free shopping experience for our valued customers.
Need Help?
Contact us at {Call & WhatsApp: +91 6291399456 | Email: reachus@manvee-creation.in ;} for questions related to refunds and returns.